Refunds
- Cancellations: Orders cannot be canceled once they are in progress, as each item is individually prepared.
- Custom Items: As our pieces are predominantly handcrafted and made to order, they are non-refundable. Please ensure all details—such as name spellings and chosen finishes—are correct before placing your order. Once production begins, we’re unable to accommodate cancellations or returns for these personalized creations.
Quality Issue Handling
Handcrafted Quality: Due to the handmade nature of our products, slight variations are natural and enhance the individuality of each piece. We take great pride in our craftsmanship and strive for excellence in every creation. However, we kindly ask for your understanding in the event of minor differences.
If you receive an order with incomplete or missing items, please contact us at support@nocteliapearl.com within 7 days of delivery. We are fully committed to addressing your concerns promptly and ensuring your complete satisfaction.